Crazy Year, eh?
Customer Service has been impacted by the growth of Truvy as well as workforce complications due to Covid-19.
We are aware of the frustration this is causing and are doing our best to resolve these issues.
Track your Order
There are two simple ways to track your recent order!
Log into your back office at office.truvy.com and click the widget on the right-hand side that says “Ready to Track your order?”. This will bring you to a page showing your order history including your Order ID(s), Order Dates, Tracking Numbers, Order Status, etc
When you log in to your back office at office.truvy.com you will see a list of options on the left-hand side of your screen. Hover over “Manage Orders” and select “My Orders and Tracking”. This will bring you to a page showing your order history including your Order ID(s), Order Dates, Tracking Numbers, Order Status, etc.
Request a Call Back from Support
Don’t wait on hold! Request a call back from Support.
Call into Support, select your market, press 2 for a callback, and verify your phone number. This will hold your place in queue and Support will give you a callback.
Still have more questions? Reach us via chat for fastest response:
Average chat wait time is less than 5 minutes & open 7 AM – 6 PM, Monday – Friday.
Submit a Ticket
Monday – Friday
Phone: 7:00 AM to 6:00 PM (MST)
Chat, Text & Email: 7:00 AM to 6:00 PM (MST)
We understand that things can change, and you may need to modify or cancel your order. Please call our support center to help!
172 East 14075 South, Draper, UT 84020